Matrix Telecom Solution Transforms Communication at a Premier Cancer Research Institute, Upgrading from Legacy Systems to Advanced VoIP Technology

Application: Unified Communication Solution, Hybrid Communication solution

Industry: Government

Product offered:

• Matrix Embedded IP-PBX Server: PRASAR UCS – SPARK200
• Matrix VoIP PRI Gateway: SETU VTEP1P

Location:

• Maharashtra 

Client Overview:

A premier cancer research and treatment institute in India, renowned for advancing oncology, serves as a national center for specialized healthcare. Committed to delivering innovative treatments and holistic care, the institute integrates state-of-the-art technology with a highly skilled medical team. It emphasizes comprehensive patient management, pioneering research, and educational initiatives to enhance oncology expertise. The institute’s cutting-edge facilities are tailored to support groundbreaking research, driving progress in cancer treatment and care. 

Challenges/Requirements: 

The research institute relied on a legacy network setup that gradually introduced multiple challenges:

• Integration with Existing Infrastructure: The institute sought a Unified Communication System that could effortlessly adapt to its intricate legacy setup. Maintaining compatibility was essential to preserve seamless connectivity and ensure the continuity of critical daily operations.

• Scalability for Future Growth: With plans for expansion, the institute foresaw growing communication needs, including enhanced connectivity and advanced functionalities. Matrix was entrusted to provide a solution that not only resolves present challenges but is also designed to scale effortlessly for future requirements.

• Secure Communication: With the critical sensitivity of medical communications, ensuring data security and compliance with healthcare standards was paramount. Matrix was tasked with delivering a robust solution designed to safeguard privacy and protect against security risks. 

Solution:

The Matrix Unified Communication System incorporated a VoIP-PRI gateway and an embedded IP-PBX server, effectively integrating with third-party IP phones. This configuration bridged modern communication technology with the institute’s legacy systems, ensuring seamless functionality. The solution highlights are as follows:

• Integration with Legacy Network: The Matrix Unified Communication System incorporated two SETU VTEP1P VoIP-PRI gateways, seamlessly connecting with the existing legacy PRI network to ensure smooth integration and enhanced communication capabilities.

• IP Network: The embedded IP-PBX server, PRASAR UCS-SPARK200, facilitates the IP network connection via a router, enabling seamless communication across the system.

• Integration with Third-Party IP Phones: The IP-PBX server, connected via the LAN, powers the IP network to support over 300 third-party IP phones, creating a comprehensive and unified communication system.

Results:

The implementation of the Matrix Unified Communication System significantly enhanced the Cancer Research Institute’s communication infrastructure. The key outcomes were:

• Smooth Transition with Legacy Infrastructure: The system effortlessly connected with the institute’s existing PRI network, allowing the retention of its current setup while introducing modern VoIP capabilities. This ensured operational continuity and efficient workflows without the need for costly upgrades or disruptions.

• Future-Ready Scalability: The IP-PBX server, capable of supporting up to 2100 users, provides the institute with a flexible and adaptable communication solution. Designed to accommodate future growth, the system ensures increased connectivity and the integration of advanced features, aligning seamlessly with the institute’s expanding needs.

• Optimized Licensing Structure: The deployment of the Matrix SIP server enabled the institute to reduce licensing costs by up to 20%, delivering significant savings while maintaining high-quality communication capabilities.

• Enhanced Device Connectivity: Reliable IP connectivity across over 300 third-party IP phones has streamlined internal communication within the institute. This seamless integration allows staff to collaborate efficiently across departments, enabling quicker decision-making and more unified operations.

The Matrix Unified Communication System empowered the Cancer Research Institute to transition to a scalable and integrated communication infrastructure. This solution not only supports current operations but also accommodates future growth, effectively resolving core challenges with a seamless and sustainable approach.

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